Return Policies

Your satisfaction is guaranteed. If you are not completely satisfied with your purchase, you may return it for credit or exchange within 30 days of the invoice date.

Frames returned for credit or exchange must be in salable condition and must include the original invoice plus all documents and accessories in the original packaging. If there are any missing items you may be subject to a restocking fee.
Product that has been abused or worn may not be returned under any circumstance.
Refunds will be issued in the same form as the original payment. For credit card purchases, please allow two billing cycles for the credit to appear on your statement.
To contact Customer Service please call 1-866-342-2906 (hours are Monday to Friday 8:30AM to 5:30PM – EST).

Process:
How do I return a frame?
Please call 1-866-342-2906 and state that you would like to return your frame. We will issue you a return authorization number.
Please return the frame in the original box or a sturdy container; write the return authorization number on the return label located on the back of your invoice, cut, affix to the box and mail (we recommend sending with a shipping tracking number). Please keep a copy of your invoice, the return authorization number and the shipping tracking number for your records.

For your reference, our return address is:

Liberty Sport
ATTN: Online Department
107 Fairfield Rd.
Fairfield, NJ 07004

How do I exchange a frame?
Please call 1-866-342-2906 and state that you would like to exchange your frame. We will issue you a return authorization number.

Please return the frame in the original box or a sturdy container; write the return authorization number on the return label located on the back of your invoice, cut, affix to the box and mail (we recommend sending with a shipping tracking number). Please keep a copy of your invoice, the return authorization number and the shipping tracking number for your records.

For your reference our return address is:

Liberty Sport
ATTN: Online Department
107 Fairfield Rd.
Fairfield, NJ 07004

Upon receipt of the original frame, we will process the exchange and send your new frame. We will credit or charge your account for any difference in price or fees incurred.

Gift Exchange?
Any frame received as a gift, can be returned for exchange only.